FAQs

General Enquiries

Do I have to create an account before placing an order?
You have the option of creating an account to facilitate future purchases as all required details and purchase history will be linked to your account once you log in. You may also proceed to checkout as a Guest for your convenience.

How do I create an account?
Follow these 2 simple steps to create an account:

  1. Click on 'Create Account'
  2. Fill in your particulars and click 'Register'

I can’t login to my account. What should I do?
You may have entered an incorrect email address or password. Please check and try again.

I have forgotten my password. What should I do?
Simply click on ‘Forgot Your Password?’ and a new password will be sent to you. Login with the new password given and change to a new password in your account settings.

How do I claim and utilise my loyalty points?
Please click here for a step-by-step guide on how to redeem your loyalty points for use.

Payment

What currency are the prices displayed in?
All prices are stated in Singapore Dollars (SGD) and are all inclusive of the prevailing GST charge.

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard and AMEX.

    Is it safe to use my credit card to purchase products?
    Absolutely. We do not collect your credit card information. Your financial information is collected by Shopify on our behalf.
    Click here to find out more about Shopify’s security policy.

    Shipping

    Where do you ship to?
    Currently, we only ship within Singapore. If you’re residing overseas and would still like to purchase our products, please drop us an email at verdure.sg@gmail.com and we will advise you on the shipping charges separately.

    How much do you charge for shipping?
    For all Singapore orders, shipping is free for orders SGD 50 and above! For orders below SGD 50, we charge a standard fee of SGD 5.

    Am I able to track an order?
    An email will be sent to inform you of the expected delivery date, once it is dispatched. If you have not received your order by the delivery date, drop us an email at verdure.sg@gmail.com and we will check the delivery status for you.

    What if I am not around when my parcel arrives?
    Our delivery partner will inform you in advance prior to your parcel delivery date and time. Please kindly ensure someone is around to receive your parcel. Additional charges may be incurred for subsequent re-deliveries.

    Am I able to collect my order from you?
    No, We do not have any physical store right now. All orders have to be processed on our eshop and we will deliver the items to your doorstep.

    Orders

    How do I know if my order has gone through?
    You will receive an email confirmation with the order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at verdure.sg@gmail.com.

    How can I change my order after it has been placed?
    It is usually not possible for us to make any changes once it enters our system. This includes not being able to change the items ordered and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at verdure.sg@gmail.com for assistance.

    Can I cancel my order?
    As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

    Returns & Exchanges

    What is the return and exchange policy?
    We will do a 1-to-1 exchange if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

    1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
    2. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable.
    All returns will be reviewed first by Verdure and we reserve the right to perform remedies including:
    1. Replacing the product with a new item of the same original order.
    2. If the item ordered is out of stock, we will give you a full refund in credit for use on verdurehair.com

    How do I return an item?
    For all return requests, please email us at verdure.sg@gmail.com with your contact details, Order ID and the reason for return. We will be in touch with you to process your request.

    Where will I find my order ID?
    Once you have placed an order, you will receive a confirmation email from us, which will have your order number on it. Please keep this in case you need to get in contact with us.

    Rewards

    What is Verdure Rewards?
    It’s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, social media shares + more! You can then redeem these points for discount codes to offset your purchases. Join Verdure Rewards now to get started!

    Who can join?
    Verdure points system is open to all customers who create an account on our site.

    How do I earn points?
    You must log in to your account to start earning points.
    $1 spent = 1 point
    Leave a review = 100 points
    Follow us on Instagram = 25 points

    Do my points expire?
    Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in your Verdure Rewards account for 12 months from the month of the qualifying purchase. If your account does not have any qualifying purchase activity within a 12-month period, the points in your account will expire.

    How do I check my points balance?
    To view your current points, you can click on the “Verdure Rewards” icon on the bottom right corner of the homepage and log in to your account. Your reward points balance will be displayed on the icon after you have logged in.

    How do I redeem my points?
    If you have reward points in your account, you can claim your rewards after you log in to your account by clicking on the “Verdure Rewards” icon on the bottom right corner of the homepage. After you have logged in to your account, click on Rewards and claim your rewards.

    I can’t log in to my account. Can you help?
    Try resetting your password by clicking on the “Forgot Your Password?” link on the log in page and we will send you an email to your registered email address with a link to update your password. If you still can’t log in, please contact us at verdure.sg@gmail.com.

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